ybot, the agent simulator
Reduce your call center volumes by up to 90% by simulating the exact way your agents personalize support and manipulate your systems.
ybot is a new paradigm in service automation, supercharging your IVR and ERP or CRM with a powerful interaction engine that simulates the kind of personalized service your call center agents provide over the phone.
Core Features:
* Integrates with most Cloud IVR, ERP and CRM systems
* Deflects callers to self-solve their problems
* Can scale to handle millions of calls
* Supports 6,000+ languages
* Optimized for accessibility
Benefits:
* Up to 100% improved customer experience
* Up to 99% reduction of call wait times
* Up to 97% reduction of case handling costs
* Up to 91% reduction for non-user call wait times
* Up to 75% improved agent job satisfaction
* 0% dependency on internal technical competency
ybot. Why wait?
