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Женщина, 40 лет, родилась 4 сентября 1985

Москва, м. Кутузовская, не готова к переезду, готова к командировкам

Customer Service Specialist

Специализации:
  • Менеджер по продажам, менеджер по работе с клиентами

Тип занятости: полная занятость

Опыт работы 14 лет 5 месяцев

Июнь 2011Январь 2018
6 лет 8 месяцев
Pronovias Fashion Group - Russian Franchisee of Leading clothing company with HQ's in Spain

Розничная торговля... Показать еще

Supply Chain Operations Specialist
Scope of responsibilities: • Participate in business negotiations with FRANCHISOR on the side of General Director of FRANCHISEE regarding terms and progress of expansion in Russia (particularly procurement and supply chain operations establishment); • Manage the purchase orders flow from the order composition and entry until delivery to warehouse of the company; • Assistance to Customs Broker during preparation to and in progress of customs clearance for all the shipments (sellable/non-sellable materials; furniture; lighting); • Forecast and execute certification for all the categories of products which are to be imported to Russia (cut of expenses by managing the issuance of papers which have 5 years’ legal force); • Specially for the first flagship store opening - supervision of production and manage the door to door delivery of assembled cargo for the store construction (furniture; lighting; IT-equipment; promotional merchandise); • Analyze existing logistical issues and develop improved logistics strategy AIR/TRUCKS; INCOTERMS FCA Barcelona (improved communication between vendor’s warehouse & transport agent; cut of transportation costs; minimized transit time); • Manage stocks level ~5000 SKUs / low moving stocks; develop the reports and analysis on monthly/quarterly/annual basis and on the special business needs (e.g. monitor level of stocks and evaluate obsolete or slow-moving stocks; monitor of prices, costs & profits to assess general business effectiveness); • Develop and execute annual purchase / sales objectives for opened points of sales; develop purchase / sales forecasts for the future store openings; • Assistance to General Director in negotiation with Franchisor departments regarding the brand planning, policies and procedures of franchise stores openings and operation in Russia; comply fully with the Franchisor’s requirements and their adaptation to the Russian legislation (when requested); control the transfers and verify the SALDO with Credit Dept. Key interaction parties: • Key Account Manager, Warehouse Manager, Customer Service Specialists, Financial Specialists, Legal Department specialists (all based in HQ, Spain); • Sales Director, Chief Accountant (both based in Russia); Retail Customers (when requested); • Transportation companies’ representatives; Customs Brokers; Certification Specialists. Reporting to: General Director (Russia); Expansion Director (HQ, Spain)
Март 2006Июнь 2011
5 лет 4 месяца
KARENTA Ltd.

Продукты питания... Показать еще

Logistics Specialist
Scope of responsibilities: • Products readiness supervision and Import documentation verification --> request for correction (when required) --> papers confirmation; giving final release for shipment; managing cargoes’ insurance (when required under INCORTERMs); resolving the demurrages causes; • Assistance to Shipping Agent in St. Petersburg during preparation to and in progress of Veterinary Inspection and customs clearance; arising issues prediction and solving; • POs verification and confirmation of orders placement; • Shipping instructions creation; schedule the shipments and ETD; • Ordering the Independent Surveyors for unloading of the goods (reports collection and verification); Shortages and another Claims initiation (when required); • Daily supply flow status reports creation; • Weekly/monthly forecasts of the payments creation; claim works initiation and Credit Notes balance; • Veterinary service of RF and Customs regulations monitoring; the Rosselkhoznadzor database, Import Permissions and Import Licenses for meat products follow up; • Participation in annual exhibition Food World Moscow. Key interaction parties: • Producers; • Shipping Lines’ representatives, Customs Brokers, Surveyors; • Certification Specialist; Sales Managers, Warehouse Manager. Reporting to: Sales Director; Financial Director; Founders of the Company.
Ноябрь 2005Март 2006
5 месяцев
Bank Renaissance Capital

Финансовый сектор... Показать еще

Sales Coordinator, Auto Lending Department
Scope of responsibilities: • Interorganizational agreements execution and contracts-keeping; • Information and documentation delivery to Regional Auto lending Departments staff; collection and verifying of their reports; • General reports creation (weekly/monthly/quarterly/under special request); • Participation in new products creation and presentation. Key interaction parties: • Sales Managers & Regional Auto lending Departments staff (RADs); • Marketing Manager (Auto lending Dept.); • Bank Departments who are responsible for the contracts approval and signing. Reporting to: Head of Auto lending Department.
Сентябрь 2003Октябрь 2005
2 года 2 месяца
Qingdao Prestige Trade Co., China

Товары народного потребления (непищевые)... Показать еще

Customer Service Specialist (CSM Assistant-sept.-dec. 2003)
Scope of responsibilities: • Orders placement --> Production & Readines --> Shipping --> Customs Clearance --> Cargoes' delivery to warehouse processes coordination and control; • Quality control & Approval for shipment execution; • Products sets combination & Purchase offers creation; Purchase orders finalization; • Production and Import instructions preparation; • Damage/Shortage monitoring & Claims initiation; • Representation of the Company in the international exhibitions (run exhibition Anuga, Cologne 2005). Key interaction parties: • 2 key account customers; • Shipping Lines’ representatives; Customs Broker; Certification Specialist; • Poduction&Export Specialist in Headquarters in Qingdao, China. Reporting to: Financial Director of the company; Customer Service Manager.

Навыки

Уровни владения навыками
Analytical skills
Customs Regulations
Customs Clearance
International Logistics
Supply Chain Management
Business English
MS Excel
Customer Relationship Management
Negotiation skills

Высшее образование

2008
Высшее образование
State University of Management
Institute of Sociology and Human Resource Management, Specialization - Sociology and Psychology in Management

Знание языков

Русский — Родной

Английский — C1 — Продвинутый

Гражданство, время в пути до работы

Гражданство: Россия

Разрешение на работу: Россия

Желательное время в пути до работы: Не более часа