Больше информации по резюме будет доступно после регистрации
ЗарегистрироватьсяБыла меньше недели назад
Женщина, 40 лет, родилась 4 сентября 1985
Москва, м. Кутузовская, не готова к переезду, готова к командировкам
Customer Service Specialist
Специализации:
- Менеджер по продажам, менеджер по работе с клиентами
Тип занятости: полная занятость
Опыт работы 14 лет 5 месяцев
Июнь 2011 — Январь 2018
6 лет 8 месяцев
Pronovias Fashion Group - Russian Franchisee of Leading clothing company with HQ's in Spain
Розничная торговля... Показать еще
Supply Chain Operations Specialist
Scope of responsibilities:
• Participate in business negotiations with FRANCHISOR on the side of General Director of FRANCHISEE regarding terms and progress of expansion in Russia (particularly procurement and supply chain operations establishment);
• Manage the purchase orders flow from the order composition and entry until delivery to warehouse of the company;
• Assistance to Customs Broker during preparation to and in progress of customs clearance for all the shipments (sellable/non-sellable materials; furniture; lighting);
• Forecast and execute certification for all the categories of products which are to be imported to Russia (cut of expenses by managing the issuance of papers which have 5 years’ legal force);
• Specially for the first flagship store opening - supervision of production and manage the door to door delivery of assembled cargo for the store construction (furniture; lighting; IT-equipment; promotional merchandise);
• Analyze existing logistical issues and develop improved logistics strategy AIR/TRUCKS; INCOTERMS FCA Barcelona (improved communication between vendor’s warehouse & transport agent; cut of transportation costs; minimized transit time);
• Manage stocks level ~5000 SKUs / low moving stocks; develop the reports and analysis on monthly/quarterly/annual basis and on the special business needs (e.g. monitor level of stocks and evaluate obsolete or slow-moving stocks; monitor of prices, costs & profits to assess general business effectiveness);
• Develop and execute annual purchase / sales objectives for opened points of sales; develop purchase / sales forecasts for the future store openings;
• Assistance to General Director in negotiation with Franchisor departments regarding the brand planning, policies and procedures of franchise stores openings and operation in Russia; comply fully with the Franchisor’s requirements and their adaptation to the Russian legislation (when requested); control the transfers and verify the SALDO with Credit Dept.
Key interaction parties:
• Key Account Manager, Warehouse Manager, Customer Service Specialists, Financial Specialists, Legal Department specialists (all based in HQ, Spain);
• Sales Director, Chief Accountant (both based in Russia); Retail Customers (when requested);
• Transportation companies’ representatives; Customs Brokers; Certification Specialists.
Reporting to: General Director (Russia); Expansion Director (HQ, Spain)
Март 2006 — Июнь 2011
5 лет 4 месяца
KARENTA Ltd.
Продукты питания... Показать еще
Logistics Specialist
Scope of responsibilities:
• Products readiness supervision and Import documentation verification --> request for correction (when required) --> papers confirmation; giving final release for shipment; managing cargoes’ insurance (when required under INCORTERMs); resolving the demurrages causes;
• Assistance to Shipping Agent in St. Petersburg during preparation to and in progress of Veterinary Inspection and customs clearance; arising issues prediction and solving;
• POs verification and confirmation of orders placement;
• Shipping instructions creation; schedule the shipments and ETD;
• Ordering the Independent Surveyors for unloading of the goods (reports collection and verification); Shortages and another Claims initiation (when required);
• Daily supply flow status reports creation;
• Weekly/monthly forecasts of the payments creation; claim works initiation and Credit Notes balance;
• Veterinary service of RF and Customs regulations monitoring; the Rosselkhoznadzor database, Import Permissions and Import Licenses for meat products follow up;
• Participation in annual exhibition Food World Moscow.
Key interaction parties:
• Producers;
• Shipping Lines’ representatives, Customs Brokers, Surveyors;
• Certification Specialist; Sales Managers, Warehouse Manager.
Reporting to: Sales Director; Financial Director; Founders of the Company.
Ноябрь 2005 — Март 2006
5 месяцев
Bank Renaissance Capital
Финансовый сектор... Показать еще
Sales Coordinator, Auto Lending Department
Scope of responsibilities:
• Interorganizational agreements execution and contracts-keeping;
• Information and documentation delivery to Regional Auto lending Departments staff; collection and verifying of their reports;
• General reports creation (weekly/monthly/quarterly/under special request);
• Participation in new products creation and presentation.
Key interaction parties:
• Sales Managers & Regional Auto lending Departments staff (RADs);
• Marketing Manager (Auto lending Dept.);
• Bank Departments who are responsible for the contracts approval and signing.
Reporting to: Head of Auto lending Department.
Сентябрь 2003 — Октябрь 2005
2 года 2 месяца
Qingdao Prestige Trade Co., China
Товары народного потребления (непищевые)... Показать еще
Customer Service Specialist (CSM Assistant-sept.-dec. 2003)
Scope of responsibilities:
• Orders placement --> Production & Readines --> Shipping --> Customs Clearance --> Cargoes' delivery to warehouse processes coordination and control;
• Quality control & Approval for shipment execution;
• Products sets combination & Purchase offers creation; Purchase orders finalization;
• Production and Import instructions preparation;
• Damage/Shortage monitoring & Claims initiation;
• Representation of the Company in the international exhibitions (run exhibition Anuga, Cologne 2005).
Key interaction parties:
• 2 key account customers;
• Shipping Lines’ representatives; Customs Broker; Certification Specialist;
• Poduction&Export Specialist in Headquarters in Qingdao, China.
Reporting to: Financial Director of the company; Customer Service Manager.
Навыки
Уровни владения навыками
Высшее образование
2008
Высшее образование
State University of Management
Institute of Sociology and Human Resource Management, Specialization - Sociology and Psychology in Management
Знание языков
Гражданство, время в пути до работы
Гражданство: Россия
Разрешение на работу: Россия
Желательное время в пути до работы: Не более часа
